Payments & Receipts
See every race payment you have made, open the receipt for any card payment, and what happens when an organizer refunds you.
Overview
Billing & payments lists every payment you have made for race registrations on RoxRace — across all races and organizers — with a receipt for each card payment.
Location: Billing & payments in the sidebar (or your account menu) after logging in.
What you see
Each payment shows:
- Date — When the payment was made
- Race — The race the payment was for
- Amount — The amount charged, in the race's currency — including any Service fee the organizer added on top
- Status — See below
- Receipt — A View receipt link for card payments
On a phone, each payment is shown as a card with the same details.
Payments are listed under the account that paid. For a team, that's whoever paid at checkout — usually the captain — so teammates won't see the team's payment in their own list.
Statuses
| Status | Meaning |
|---|---|
| Paid | The payment went through |
| Created | Checkout was started but never completed — nothing was charged |
| Failed | The payment was declined or didn't go through |
| Refunded | The organizer has refunded the full amount |
Use the status filter above the list to show only one status.
Billing stats
Next to the list (below it on a phone):
- Total spent — The sum of your paid payments. Failed and fully refunded payments aren't counted.
- Successful payments — How many payments went through
- Last payment — When you last made a payment
Receipts
Every card payment made through RoxRace's checkout has a receipt. You can open it in two ways:
- From Billing & payments — Click View receipt next to the payment.
- From your confirmation email — The email you get after paying has a View receipt button. It works without logging in, so you can forward the email to whoever needs the receipt — your employer or accountant, for example.
The receipt opens on Stripe's receipt page, where you can print it or save it as a PDF. The link always opens an up-to-date receipt, so it keeps working long after the race.
No receipt link? Free registrations, and payments the organizer recorded by hand (for example if you paid by Swish or cash on site), never went through Stripe, so there's no receipt for them in RoxRace. Ask the race organizer if you need one.
Refunds
If an organizer refunds you, you'll get a Refund issued email with the amount. Card refunds go back to the card you paid with — it usually takes 5–10 business days before the money shows up on your account, depending on your bank.
A refund doesn't necessarily mean your registration is cancelled — organizers can refund all or part of a payment and keep you on the start list. Contact the organizer if you're unsure.
When the full amount has been refunded, the payment's status changes to Refunded. After a partial refund it stays Paid.
Questions about a payment
Refunds, cancellations and payments made outside RoxRace are handled by the race organizer — contact them directly. Their contact details are on the race page.